Vistara: The carrier is a joint venture between Tata Sons and Singapore Airlines. Vistara is an Indian domestic airline which is operated by Tata SIA Airlines Limited. This airline serves 24 destinations with a fleet of Airbus A320 aircraft. Read more to know about its baggage policies:
CHECK-IN BAGGAGE: According to the pre-decided baggage limit of the vistara:
|Respective fare per customer||Check-in allowance|
|Economy lite||15 kg max|
|Economy standard||15 kg|
|Economy flexi||20 kg|
|Premium economy value||20 kg|
|Premium economy standard||25 kg|
|Premium economy flexi||30 kg|
|Business value||30 kg|
|Business Standard||35 kg*|
|Business flexi||40 kg*|
♦ The max weight allowed in a single piece of baggage is 32 kg in all cabin classes.
♦ Only customers traveling with infants will be allowed an extra baggage allowance of 7 kg when booking directly with Vistara.
♦ SPECIAL BAGGAGE ALLOWANCE: 20 kg per person allowed for active retired ARMED FORCES personnel and up to three family members traveling with him/her on same PNR AND ACTIVE J&K personnel.
♦ Maximum dimension: length + height + width should not exceed 158 cm.
♦ CV Silver, Gold and Platinum members get 5, 10 and 15 kg extra, above-mentioned weight limit and 1 additional piece baggage while flying economy lite.
♦ Passengers can carry a maximum of 5 liters of alcohol in check-in baggage. But liquor should be properly sealed and packed. And if the passengers are traveling to the sector where the possession of alcohol is permitted only with a license then you should have a relevant license to the satisfaction of TSAL.
♦ E-cigarettes or any other vaping, these are not allowed in check-in baggage.
TSAL rules for LCD/LED TVs:
Maximum 2 LCD/LED TVs between 39 inches and 55 inches each, can be carried by one customer in check-in baggage. Additional INR 2000 will be charged an additional baggage handling charges.
If passengers traveling on vistara to and from international destination with interline/codeshare partners on a single document (single ticket mentions the origin point and final destination including any transit points) will be offered the same baggage allowances end-to-end as mentioned on the ticket.
If to/from international flights on two separate tickets within 24 hours of vistara flight:
1) With interline/OAL are entitled to a maximum of total 23 kg per passenger for ECONOMY CABIN except booking made in conjunction with vistara on the economy lite fare (in this baggage allowance will be up to 15 kg for 1 pc)
2)PREMIUM ECONOMY: this will allow baggage up to a maximum of 2 checked bags of 23 kg each and passengers will be required to present a copy of their international ticket and boarding pass for verification.
3) BUSINESS CLASS: this will allow baggage up to a maximum of 2 checked bags of 32 kg each and passengers will require presenting a copy of their international ticket and boarding pass for verification.
If the connection to/from an international flight on separate document ticket for more than 24 hours of the vistara flight: baggage will be allowed as entitled on the ticket.
Excess baggage will be chargeable –
♦ INR 500 per kg across all fare categories.
♦ Extra bags/pieces will be chargeable at INR 8,050 per bag/piece across all classes (max 23 kg in Economy and Premium Economy and up to 32 kg in Business).
♦ Vistara won’t accept any single piece of baggage weighing more than 32 kg.
♦ For Infant Customers – Checked baggage allowance is as per their international ticket (depending on the type of document).
1) Customers can carry the following Hand baggage:
- 7 kg in Economy
- 10 kg in Premium Economy
- 12 kg in Business
2) In addition to the Hand Baggage, the following items are permitted to be carried on board:
- A ladies’ purse/ bag
- A camera or binoculars
- A rug or a blanket
- An overcoat or wrap
- A reasonable amount of reading material for the flight
- Infant’s feed for consumption during the flight and Infant’s carrying basket, feeding bottle, if an Infant is carried
- A fully collapsible wheelchair or pair of crutches or braces for Customer’s use (only 1 per flight)
- A walking stick
- An umbrella (Folding type)
- Medicines required during flight like Asthma inhaler etc.
- A laptop computer, mobile and tablet (except Samsung Note 7)
- Allowed 3 dimension (length + breadth + height) is 45 inches or 115 cm
3) All CV Gold and Platinum card members to carry a total of 12 kg as Hand Baggage, irrespective of the cabin/fare booked.
- As per notification issued by BCAS, Customers will not be allowed to carry in liquids, gels, or aerosols, which include beverages, shampoos, sun tan lotions, creams, toothpaste, hair gels, hair sprays, liquid cosmetics or any other items of similar consistency, exceeding 100 ml, except medicines, inhalers accompanied by prescriptions. These items should be carried in one clear transparent re-sealable, one-litre size plastic bag and will be subject to the prescribed screening and security checks.Pre-purchase excess baggage :
1) Charges applicable up to 6 hours before departure:
|Excess weight charges||Charges|
|5 kg||INR 2000|
|10 kg||INR 3500|
|15 kg||INR 5000|
2) Charges applicable up to 6 hours up to 60 minutes before departure:
|Excess weight charges||Charges|
|5 kg||INR 2500|
|10 kg||INR 5000|
|15 kg||INR 75000|
Carriage of “Kirpan” by Sikh Passengers
‘Kirpan’ with a maximum length of 9 inches (22.86 cm), but a blade not exceeding 06 inches (15.24 cm), is permitted to have by a Sikh Passenger on their person, within India or on an Indian Registered aircraft.
Customers are not permitted to carry certain items with them, as hand baggage or check-in baggage:
1 Personal Items: Lighters, scissors-metal with pointed tips, realistic replica of toy weapons. (deeply refrigerated, flammable, non-flammable and poisonous)
2 Sharp Objects: Box Cutters, Ice Axes/Ice Picks, Knives (any length and type except round-bladed, butter, and plastic cutlery), Meat Cleavers, Razor-type blades such as box cutters, utility knives, razor blades not in a cartridge, but excluding safety razors, Sabres, Sword
3 Sporting Goods: Baseball Bats, Bows and Arrows, Cricket Bats, Golf Clubs, Hockey Sticks, Lacrosse Sticks, Pool Cues, Ski Poles, Spear Guns
4 Guns and Firearm: Ammunition, BB guns, Compressed Air Guns, Firearms, Parts of Guns and Firearms, Pellet Guns, Realistic Replicas of Firearms, Starter pistols.
5 Tools: Axes and hatchets, Cattle Prods, Crowbars, Hammers, Drills (including cordless portables power drills), Saws (including cordless portable power saws), Screwdrivers (except those in eyeglass repair kits), Tools (including but not limited to wrenches and pliers), Wrenches and Pliers.
6 Martial Arts/Self Defence Items: Billy Clubs, Black Jacks, Brass Knuckles, Kubatons, Mace/Pepper Spray, Martial Arts Weapons, Night Sticks, Nunchakus, Martial Arts/Self Defence Items, Stun Guns/Shocking Devices, Throwing Stars
7 Explosive Materials: Such as Flare Guns, Gun Lighters and Gun Powder, Explosive material. Blasting caps, Dynamite, Fireworks, Flares (in any form), Hand Grenades, Plastic Explosives and Realistic Replicas of Explosives.
8 Compressed gases: Such as (deeply refrigerated, flammable, non-flammable and poisonous) Such as Butane, Oxygen, Liquid nitrogen and Aqualung cylinders. (deeply refrigerated, flammable, non-flammable and poisonous)
9 Flammable Items: Such as Aerosol (any except for personal care or toiletries in limited quantities), Fuels (including cooking fuels and any flammable liquid fuel), Gasoline, Gas Torches, Lighter Fluid, Strike anywhere matches, Turpentine and Paint Thinner, Realistic Replicas of Incendiaries
10 Oxidizing materials: Such as bleaching powder, peroxides
11 Poisonous and infectious substances: Such as insecticides, weed-killers and live virus materials.
Corrosives: Such as acids, alkalis, mercury, wet cell batteries (except those in wheelchairs), oven or drain cleaners.
Other dangerous articles: Such as magnetized, offensive or irritating materials.
LOST, DAMAGED OR DELAYED BAGGAGE:
Lost or Delayed Baggage: Vistara aims to ensure that your baggage reaches its destination safe and sound. If, somehow, there is baggage which is not received, contact with the Vistara personnel at the arrival hall. File a report and a copy will be given with a reference number, which can be used to track the progress.
Damaged Baggage: Luggage is designed to protect its content. In the course of normal handling, your luggage will acquire evidence of use such as minor cuts, scratches, scuffs, stains, dents, soil or other normal wear and tear that does not reduce the functionality and normal usage of the bag. We following are the types of damage or any of the following:
- Damage to overpacked/oversized bags
- Items of a fragile or perishable nature
- Baggage with manufacturing defects
For baggage which is damaged/pilfered, please report the same to the Vistara personnel at the arrival hall.
Vistara Airlines Reviews:
“I was traveling alone in India for business. As a female, this wasn’t the most comfortable experience. I had to go from Cochi to Chandigarh to see a vendor so I booked this flight at the last minute. When I got to the airport I learned about the weight limit for carry-ons. I begged and pleaded for them to make an exception because I had work materials and several other important items. I offered to pay for the bag but they said they really weren’t able to allow weight overages in economy class. They could only do so for business class customers. The two agents tried hard to help me get an affordable business class. We weren’t able to find any that were affordable, but they tried just about everything they could to ensure that my bag was tended to. In the end they put special labeling on my bag and did virtually everything they could to make sure my bag made it to my final destination. This meant a lot to me, given the circumstances. I’ve never seen service like this at an airline. They genuinely cared about my seemingly stupid luggage concern. The actual flight was great – organized boarding, great snacks, friendly airline attendants, and easy flight. This was so comforting and calming to me during a stressful time. Will definitely be flying with them again because I know that their service is impeccable and that if anything goes wrong they will do everything they possibly can to make it right.”
I took flight from Delhi to Pune. It started with the best check-in facility at New Delhi Metro Station with luggage as well. There was no rush at the counter. It had the best boarding service with the comfortable seats in Economy. I also enjoy the dessert called “Chocolate Fruit Triple” and that was the best dessert I ever had. When I told them the dessert was so yummy, the airline offered me another one. I will recommend choosing this airline for a great experience.